Service & Parts Controller – West

Company Summary:

Bennie Equipment is a growing materials handling solutions company based in Northamptonshire, that supply a complete range of; Materials Handling, Powered Access, Cleaning Equipment & much more, across the United Kingdom.

As an employee in a family business, you will be working in a close-knit team environment in a Company that has our employees at the centre of everything we do. Bennie Equipment is part of The Bennie Group, a family business founded over 80 years ago.

Working Hours:

Monday to Friday 40 hours per week, between 07:30 and 17:30.

This role offers opportunity for full time or part time, please advise your desired working days and hours. You may be required to work such additional hours as may be necessary for the proper performance of your duties or that may be required to fulfil role

Job Role/Description

An exciting position as arisen for a service controller to co-ordinate the services required for our long existing, and new clients with the material handling machinery we sell and hire, alongside our field engineers.

Responsibilities

As a service controller, you will:

• Be working on the services desk where you will be striving to exceed customer expectations.
• Be responsible for all areas of service co-ordination including scheduling, contacting customers, raising quotes, liaising with engineers and invoicing for works completed.
• Work with the service team ensuring that all service-related administration is accurate and completed in a timely manner.
• Be required to build effective customer relationships and resolve customer issues promptly and effectively.
• Adhere to and promote compliance with current H&S legislation and Company specific health, safety and environmental policies and procedures.
• Be compliant in the usage of our service ERP system, and actively engage with process improvement work and support the development of our system.
• Support the engineers and clients with Parts identification and supply

The above list of responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post. As well as other duties relevant to your experience.

Competencies

The ideal candidate:

• Customer focused with excellent administration and organisation skills
• Will have excellent telephone and face to face communication skills
• Have working knowledge of Microsoft 365 packages and ERP/CRM systems (e.g. Sage/Protean)
• Previous experience in the automotive/Forklift/Plant industry would be advantageous but not essential.

What We Offer

Remuneration: We offer a competitive salary

Holiday: 24 days holiday + 8 days statutory.

Pension: Statutory Pension contribution.

Development: We are committed to investing in our people, so we invest in you. Development is in your hands, and we want to enable this so your progression at Bennie is only limited by what you want to achieve.

Recognition scheme: That culminates with our annual award ceremony.

Socials: Join us for our bi-annual socials, where you really are part of the family.

Wellbeing: Weekly B-Fit classes in a group fitness session

Finally, our long-standing family tradition, of giving staff a Christmas turkey