Service Administrator Milton Keynes

Company Summary:

Bennie Equipment is a growing materials handling solutions company based in Northamptonshire, that supply a complete range of; Materials Handling, Powered Access, Cleaning Equipment & much more, across the United Kingdom. As an Employee in a family business, you will be working in a close-knit team environment in a Company that has our employees at the centre of everything we do. Bennie Equipment is part of The Bennie Group, a family business founded 90 years ago.

Working Hours:

Monday to Friday 40 hours per week, hours 08:30 and 17:00 – You are also required to work such additional hours as may be necessary for the proper performance of your duties or that may be required to fulfil role.

Job Role/Description

An exciting position has arisen for a Service Administrator to support and assist the Services Team with the requirements for our long existing, and new clients with the material handling machinery we sell and hire, alongside our field engineers.

Responsibilities

Service – Breakdown

• Take breakdowns by either: Phone, E-mail, From another engineer
• Raise job on Protean, making sure that all information is on the job:
  Keeping in contact with the customer on ETA`s to site and when the engineer is on his way by phone or e-mail.
  On completion of the job issue the customer with engineers worksheet for the job.
  Liaising with engineers as to length of jobs, finish times, return visits etc

Service – PM Service Scheduling

• Using Protean reports for service and Thorough examinations due, contact customers to book in PMS/TE.
• Send the customer a confirmation e-mail of the booking.
• Order filters for any engine trucks that are not Mitsubishi that have a service booked.
• Order filters for any Mitsubishi engine truck that are not held in stock that have a service booked.
• Pick filters from stock for any Mitsubishi engine trucks and locate in kit form in the stores.
• Issue and book service parts to the job.
• Weekly stock check of Mitsubishi filters, grease, chain lube, engine oil and other service consumables held in stock to ensure that stock levels are always maintained and are ready to be picked.
• Order replacement stock if required from correct supplier to maintain service item stock levels.
• Process order upon receipt of goods and book in on the order system. Put stock away.
• Upon completion of service, review the service sheet to look for any defects that may need a quote sending to the customer.
• E-mail the customer a copy of any service report/thorough examination reports.
• E-mail Nicola a copy of any service reports/thorough examination reports that need quotes raising.
• Invoice the service/thorough examination:
  Making sure that the price invoiced matches that quoted
  Making sure that the invoice address is correct

Hire – Forklift Hire

• Take hire enquiries by either:
  Phone
  E-mail
  From another engineer
• Check the availability of the truck from either MKF or Kettering stock
• Check the availability of transport with Justin (if MKF hire)
• Quote customer accordingly for the hire by e-mail
• Check if the customer already has an account, if not, send them a customer credit application form.
• If the hire is accepted, confirm if MKF stock or Kettering stock.
• If Kettering hire, liaise with them to arrange the hire.
• If MKF hire, raise a hire contract and send to the customer for signing & returning.
• If the customer is new, raise a pro forma invoice for payment of the hire prior to delivery of the truck.
• Raise a job for a transport delivery
• At the end of the hire period, liaise with the customer to ensure termination date, termination of the hire contract and truck availability for collection.
• Raise a job for a transport collection.
• Raise a job for off hire inspection.
• Any damage caused by the customer whilst on hire needs to be invoiced.

General Duties – Specific Various

• Unpacking of parts and booking delivery notes in
• Helping customers with enquiries
• Dealing with customers that may come in and visit
• Assist with sales as and when and if required
• Monitoring and ordering housekeeping goods
• Keeping work space clean and tidy
• Liaise and other branches as and when and if required
• Any other requests/tasks to suit the need of the business

The above list of responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post. As well as other duties relevant to your experience.

Competencies

• Customer focused with administration and organisation skills
• Excellent telephone and face to face communication skills
• Working knowledge of Microsoft packages and ERP/CRM systems (e.g. Sage/Protean)
• Previous experience in the service industry would be advantageous but not essential

What We Offer

Remuneration: We offer a competitive salary

Holiday: 24 days holiday + 8 days statutory.

Pension: Statutory Pension contribution.

Development: We are committed to investing in our people, so we invest in you. Development is in your hands, and we want to enable this so your progression at Bennie is only limited by what you want to achieve.

Finally, our long-standing family tradition, of giving staff a Christmas turkey