Sales Support

Company Summary:

Boughton Loam Ltd are producers and suppliers of soil, composts and loam based growing media. We pride ourselves on the service and commitment given to each and every one of our many customers in over three decades of successful business. From our production and distribution facilities in Northamptonshire, Leicestershire, Peterborough and Bedfordshire we produce quality topsoil, cricket loam, turf dressing & growing mediums to the sports turf, landscape, and construction industries U.K wide.

As an employee within a family business, you will be working with a close-knit team environment for a company that has our employees at the centre of everything we do. Boughton is part of The Bennie Group, a family business founded over 80 years ago.

Working Hours:

Monday to Friday 40 hours per week 08:00 and 17:00 – You are also required to work such additional hours as may be necessary for the proper performance of your duties or that may be required to fulfil role. 

Job Role/Description

Provide full office and sales support for Boughton Loam including their online retail store Garden Topsoil Direct (GTD). Following the sales order process and utilising our order and CRM systems whilst providing excellent customer service.

The successful applicant will also support administration duties for Boughton’s sister business; Peter Bennie who operates quarries, inert landfill, and mineral recycling sites. Group, a family business founded over 80 years ago.

Responsibilities

• Processing orders via the phone, email, and e-commerce website platform, accurately and efficiently following them through to completion.
• Arranging all logistics, liaising with our transport partners, and coordinating smooth deliveries
• Raising of invoices for all relevant sites
• Action payments and refunds when required via Sage pay.
• Raising and receipting purchase orders to facilitate an efficient P2P process.
• Liaising with the Sales Associates actively to pass on new leads.
• Build and maintain positive working relationships with internal and external stakeholders.
• Perform administrative and customer service duties for our online retail store (GTD) and sister company Peter Bennie

Competencies

• Experience of working in a customer service role with professional communication skills  
• Must be comfortable with taking incoming calls and making external calls of a varying nature.   
• Quick to learn – ability to pick up technical product information and processes.  
• Strong planning/organisational skills – ability to work with complex information, deliver to tight deadlines and manage multiple tasks.  
• Proven experience of balancing stakeholder’s requirements, including customers, suppliers, and internal contacts  

• Highly competent use of Microsoft Office packages  
• Working knowledge of Sage 200 is desirable but not essential.  

What We Offer

Remuneration: We offer a competitive salary  

Holiday: 24 days holiday + 8 days statutory. 

Pension: Statutory Pension contribution. 

Development: We are committed to investing in our people, so we invest in you. Development is in your hands and we want to enable this so your progression at Bennie is only limited by what you want to achieve.  

Wellbeing: On-site small gym.

Pets: Office based employees are invited to bring their well-behaved dogs in to the office.

Finally, Our long-standing family tradition, of giving staff a Christmas turkey