IT Support Engineer

Company Summary:

With a proud heritage spanning over 90 years, we are a fourth-generation family-owned business employing around 150 people across diverse sectors including Equipment, Construction, and Manufacturing.

Headquartered in Burton Latimer, Northamptonshire, our Group serves as the central hub for our trading businesses, providing shared services in Finance, Operations, and Marketing. Each of our business units is a specialist in its field, united by a strong work ethic and a shared commitment to our core values.

As part of a close-knit team in a family-run company, you’ll experience a supportive and collaborative environment where people are truly at the heart of everything we do.

Working Hours:

Monday to Friday 40 hours per week flexible hours between 07:00 and 18:00 – You are also required to work such additional hours as may be necessary for the proper performance of your duties or that may be required to fulfil role.

Job Role/Description

We have an exciting opportunity for an IT Support Engineer to join our team at Head Office. This role is ideal for someone with hands-on experience in Windows and Microsoft 365, along with a solid foundation in basic networking and IT security.

We’re particularly interested in candidates with exposure to firewalls, Microsoft Intune, and ERP/CRM systems, especially within manufacturing or production environments.

Approximately 80% of the role will focus on IT support and administration, including managing support tickets, troubleshooting issues, and maintaining systems. The remaining time will be dedicated to small-scale projects and continuous improvement initiatives, such as system upgrades, process automation, and technology enhancements.

Responsibilities

• Manage and support Active Directory, Office 365, Windows Server, and other core systems.
• Administer user accounts, access permissions, and security settings.
• Diagnose and resolve network issues including LAN, WAN, and VPN connectivity.
• Maintain IT documentation, including procedures, asset inventory, and incident logs.
• Liaise with 3rd party vendors and service providers for issue resolution or project support.
• Support software deployment, system upgrades, and IT projects as needed.
• Ensure tickets are updated and closed in a timely manner according to SLA targets.
• Deliver excellent customer service and support to both onsite and remote users.

The above list of responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post. As well as other duties relevant to your experience.

Competencies

• Windows Server & Active Directory: User/group management, basic GPOs, file/print services.
• Office 365 / Microsoft 365: User and license admin, troubleshooting, Teams/SharePoint config.
• Endpoint Management: Deploying, updating laptops, desktops, tablets.
• Basic Networking: VLANs, DHCP, DNS, Wi-Fi, troubleshooting connectivity.
• Security Fundamentals: Patch management, MFA, antivirus/EDR (e.g., Sophos).
• Backup & DR: Understands backup solutions, basic restore/testing.
• Vendor Support: Knows how to log tickets/escalate with 3rd parties and hold them accountable.

Desirable

• Firewalls/Security Appliances: (e.g., Sophos Central, basic policy management).
• Familiarity with virtualization technologies (e.g., VMware, Hyper-V).
• MDM (Intune, etc.): Device policies, onboarding/offboarding mobiles/tablets
• Project Delivery: Has supported or delivered at least one system upgrade, migration, or rollout
• Process Improvement: Has spotted a recurring problem and improved/fixed it for the business
• Cloud Platform Familiarity: Some Microsoft Entra ID (AAD, basic policies), SharePoint site config, SaaS integrations
• Confident troubleshooting Microsoft 365, Microsoft Entra ID, VOIP, Windows Server/Desktop, networking (TCP/IP, VPNs, firewalls)
• Able to balance priorities, think on your feet, and own issues through to resolution
• A clear communicator who builds trust with customers
• Confident using multiple points of contact to resolve customer queries
• Full UK Driving Licence (Occasional driving UK wide may be required, when assisting senior IT team with various IT projects and tasks).

What We Offer

Remuneration: We offer a competitive salary

Holiday: 24 days holiday + 8 days statutory.

Pension: Statutory Pension contribution.

Development: We are committed to investing in our people, so we invest in you. Development is in your hands, and we want to enable this so your progression at Bennie is only limited by what you want to achieve.

Pets: Office based employees are invited to bring their well-behaved dogs into the office.

Finally, our long-standing family tradition, of giving staff a Christmas turkey