Parts Assistant

Company Summary:

Bennie is a growing materials handling solutions company based in Northamptonshire, that supply a complete range of; Materials Handling, Powered Access, Cleaning Equipment & much more, across the United Kingdom.

As an Employee in a family business, you will be working in a close-knit team environment in a Company that has our employees at the centre of everything we do. Bennie Equipment is part of The Bennie Group, a family business founded over 80 years ago.

Job Role/Description

Bennie Group’s Equipment Division is recruiting for an experienced, passionate, and well organised Parts assistant to assist the Technical Parts Co-Ordinator as part of a team, in sourcing and managing required parts for 3 Group companies, in Plant, Haulage and Material handling equipment. The ideal candidate will have worked previously in a similar role with proven organisational skills in a fast-paced environment, to support the Service and Sales teams in meeting customer expectations and requirements.

Responsibilities

• To assist the Parts team in the efficient and effective co-ordination of the parts department, including portraying a professional image to both our customers and external stakeholders.
• Deal with enquiries and telephone calls as required including receiving, recording incoming customer service calls & parts orders.
• To process all parts orders as requested by the back-office Team & Service Team.
• Provide support for Service/Sales department in supplying prices & availability guaranteeing a prompt turnaround for estimate preparation.
• Load all parts movements, parts purchases onto Protean (operating system)
• Raising third party purchase order numbers, booking in parts & allocating to jobs.
• Ensure all GRN’s are checked off against parts deliveries.
• Assisting all service parts requirements.
• Responsible for location stock, min/max stocking levels, fulfil stock-take’s when required, keep track of common fast-moving parts allocating to Engineers van stocks where required, enabling the service department to improve on first time fix and meet company KPI’s.
• Pack & unpack, distribute parts to customers or Engineers, alternatively stock parts in locations throughout the parts department, invent new locations when required for parts received.
• Collecting and distributing parts to the field team where required.
• To despatch parts to customers & engineers and return appropriate parts to suppliers when required.

The above list of responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post. As well as other duties relevant to your experience

Competencies

• Great customer service skills
• Strong written and verbal communication skills
• Strong organisational skills
• Initiative and problem-solving skills
• Previous experience of operational software and system driven processes
• Previous skill and knowledge as a parts assistant in a previous role would be of an advantage.
• Ability to meet deadlines and work well under pressure.

What We Offer

Remuneration: We offer a competitive salary

Holiday: 24 days holiday + 8 days statutory.

Pension: Statutory Pension contribution.

Development: We are committed to investing in our people, so we invest in you. Development is in your hands, and we want to enable this so your progression at Bennie is only limited by what you want to achieve.

Pets: Office based employees are invited to bring their well-behaved dogs in to the office.

Finally:  Our long-standing family tradition, of giving staff a Christmas turkey