National Field Service Engineer

Company Summary:

Bennie Equipment provides customers with a single source for all equipment solution requirements. In collaboration with quality and leading equipment manufacturers, their portfolio reflects the requirements of the markets they serve. Bennie Equipment are committed to providing the right equipment, at the right price for the right application.

Bennie Equipment is a growing materials handling solutions company with its head office in Northamptonshire, we supply a complete range of: Materials Handling, Powered Access, Cleaning Equipment & much more, across the United Kingdom.  

As an Employee in a family business, you will be working in a close-knit team environment in a Company that has our employees at the centre of everything we do. Bennie Equipment is part of The Bennie Group, a family business founded over 90 years ago.

Working Hours:

Monday to Friday 42.5 hours per week. You are also so required to work such additional hours as may be necessary for the proper performance of your duties or that may be required to fulfil role.

Job Role/Description

Bennie Equipment are seeking a skilled and adaptable National Field Service Engineer of Forklifts to provide technical support across multiple regions. This role involves deployment to areas experiencing reduced engineering capacity due to absence, increased demand, or resource gaps. The successful candidate will be expected to carry out diagnostics, servicing, maintenance, and repairs on a wide range of material handling equipment, often working independently in the field. This may involve spending several days in one location (e.g., Devizes) before being reassigned to another (e.g., Leominster), based on operational requirements. This role demands a high level of technical proficiency, strong fault-finding abilities, and the flexibility to travel and work across various customer sites at short notice.

Responsibilities

• Travel Nationally with a requirement to stay overnight 4 days a week (M, T, W, TH)
• Repair, maintain, and service materials handling equipment
• Repair or replace faulty parts
• Request parts via a tablet
• Report to Service Co-ordinator for scheduled work
• Maintain and develop relationships with customers
• Follow Service Team procedures
• Pursue personal development of skills and knowledge necessary for effective performance of the role and attend training courses as required
• Adhere to The Bennie Group Quality and Compliance responsibilities, and policies and procedures
• Adhere to and champion Health & Safety responsibilities and procedures

The above list of responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post. As well as other duties relevant to your experience.

Competencies

Essential

• Experience in the forklift and materials handling industry
• Qualified Forklift engineer or equivalent
• Numeracy skills
• Analytical with an eye for detail
• Excellent communications skills
• Professional and strong interpersonal skills
• Ability to work to tight deadlines
• Highly Flexible and willing to support team members with enquires

Desirable

• Good working knowledge of a System such as Protean
• Experience of managing assigned jobs via a tablet of similar equipment

What We Offer

Remuneration: We offer a competitive salary, Commission Opportunity, Overtime opportunity, Company Van + Fuel card, with optional private use.  Subsistence/Lodge for nights away, with hotel stay.

Holiday: 24 days holiday + 8 days statutory. 

Pension: Statutory Pension contribution. 

Development: We are committed to investing in our people, so we invest in you. Development is in your hands and we want to enable this so your progression at Bennie is only limited by what you want to achieve.  

Finally, Our long-standing family tradition, of giving staff a Christmas turkey